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Latest Revision Date: 09/12/2025
Return & Exchange
1 Change Of Mind Returns & Exchange Policy
At PRIKLAER, we aim to ensure that you are completely satisfied with your Products. If you are not satisfied with your Product for any reason, you may be entitled to a change of mind return. The following process applies to change of mind returns:
You must submit a returns request via the contact details accessible provided on the Website, or by following the onsite instructions and inputting the relevant Order details. After you submit a return request, you must ship the Product being returned (Return Product) at your cost to the return address notified to you (Return Address) within 30 days of the purchase date (Purchase Date).
All Return Products must be returned:
1.1 in original, unworn, unwashed, undamaged condition, with all tags still attached and no stains, marks, breakages, blemishes or any other imperfections on the Products, as determined in our sole discretion; and
1.2 together with any proof of purchase, packaging for the Product and any other information reasonably required by us.
1.3 We are not responsible for Return Products that are lost in transit or not received. We recommend you return any Return Products with tracking.
1.4 If we determine, in our discretion, that you have met the requirements under this clause 1.1, we will issue you a full refund credited to the original method of payment or store credit equal to the purchase price of the Product (excluding shipping costs).
1.5 If we determine that you have not met the requirements under this clause 1.1, we will not offer a return and deliver it back to your nominated address (at your cost).
1.6 Please allow up to 10 business days from when we receive the Return Product for us to process the refund. Once we process the refund, we will send you a confirmation email.
1.7 We do not offer refunds or exchanges for any sale items or international orders unless the Product is faulty.
1.8 Please return the Products using a delivery service, as in-person returns will not be accepted.
1.9 Our Free Shipping promotion does not apply to change-of-mind returns or exchanges. We are still happy to process these; however, the customer will be responsible for any return or exchange shipping costs. For refunds, we will issue the order total after deduction of $15.99 (Which is our standard shipping cost).
2 Faulty products Policy
2.1 We will provide a full refund of the price paid for a Product if we determine that:
(i) a Product you have ordered was not received by you solely due to failure by us;
(ii) a Product provided to you was not substantially the same as the Product you ordered as displayed on our Website (subject to reasonable variation as a result of screen display, color and brightness, and image quality); or
(iii) a Product is faulty, in accordance with clause 2.2 and 1.1 in which case we may provide store credit, a replacement or a full refund of the price paid for a Product.
2.2 (Faulty products) The following process applies to any Product you believe to be faulty.
(i) If you believe your Product is faulty, please contact us using the details provided on our website with a full description of the fault (including images or videos).
(ii) If we determine that your Product may be faulty, we will request that you send an email to cx@priklaer.com.au with photos, videos, or any other evidence that shows the product is faulty. If we determine that your Product may be faulty, we will request that you send the Product back to us at your cost for further inspection, including any accessories, manuals, documentation, or registration shipped with the Product. We reserve the right to further inspection before deeming a Product faulty.
(iii) If we determine in our reasonable opinion that the Product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the Product back to you at your cost.
(iv) If we determine that the Product is faulty, we will issue you with store credit, replacement or refund depending on the nature of the fault. All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.
(v) If you fail to comply with the provisions of this clause 2.2 in respect of a faulty Product, we may, in our absolute discretion, issue only a partial refund or no refund in respect of the faulty Product.
(vi) Nothing in this clause 2.2 is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.
3 How to Return an Item
3.1 By posting it to the Online Store Returns/Exchange address:
Suite 7145, SHOP 4
1085 SOUTH GIPPSLAND HIGHWAY
CRANBOURNE NORTH VIC 3977
3.2 Make sure you include your order number, name, address, email, phone number, instructions and any comments concerning the return.
3.3 Delivery charges will not be refunded, and standard delivery charges apply on re-delivery for exchanges, unless goods are returned in accordance with your consumer law rights.
